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Returns & Exchanges
Here are some FAQs that will help you with our return policy:
1. What is the return/ exchange period?
As long as the hair extensions are in the same condition as they were shipped out, we accept returns/exchanges for all standard products within 7 days of your receiving the package.
We strictly do not accept any requests for returns or exchanges on customized products.
However, In special conditions, we might offer an exchange.
2. How do I know if my package is qualified for a return/exchange?
We accept returns or exchange requests that are made within 7 days of receipt of shipment if the following conditions are met:
1) The goods must be in the same condition as they were when shipped out. We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed)
2) It should not be a customized product.
3) If your product is eligible for return/exchange Hair Originals will be arranging a reverse pick up and process it at the earliest.
3. How do I process my return/exchange?
If you want to return or exchange an item, you will need to call our customer support number – +91 8700 797 103 or mail us at firstname.lastname@example.org
4. Do I pay for the shipping of my returns/exchange?
No, Hair Originals will arrange for a reverse pick at no additional charge.
5. When will I receive my refund?
As soon as we receive the package, the product(s) with undergo a quality check, if the returned products pass the quality check we will process the refund.
The refund will be processed in the original method of payment.
For COD customers our team will connect with you to process the refund, and the refund will be transferred through a suitable online payment gateway.
Most banks usually take 3-5 business days to process the return, however, it could take up to 7 business days to reflect in your account.